Questions to ask when looking for a HOME CARE AGENCY

Questions to ask when looking for a HOME CARE AGENCY
Posted on 20/10/2010
  
Phone 405-286-6805
contact@adlifehomecare.com



 
1.                  What areas are served and what in home care services are performed?
___ transportation    ___housekeeping   ___ laundry   ___ bathing   ___medication reminders  
___incontinence care   ___ errands   ___help with bill paying   ___ mail sorting
___meal preparation    ___ help with other services
 
AdLife HomeCare provides all of these senior care services and many more! We create a personal care plan to fulfill your every need and are available from 2 hours weekly up to 24 hours daily.
We serve Oklahoma, Canadian, Logan, and Cleveland counties.
 
2.                  How will you determine who will come to the home and will you send the same caregiver each time?
___ same aide   ___ different aides   ___ 2 or 3 of the same aides
determined by:   ___ availability   ___location ___needs
 
AdLife HomeCare tries to send the same 1 or 2 people to the home depending on the number of hours needed for in home care. Our goal is to have consistency, so we will develop a set schedule. We personally match our clients and caregivers based on client needs and caregiver strengths. We also try to match based on abilities, personalities, hobbies, etc. And you always have the option of meeting them prior to placement in the home!
 
3.                  What is your procedure if we are not happy with whom you send out?
___ Will talk to them   ___ Will remove them from service
 
If at any time clients are not satisfied, FOR ANY REASON, we will immediately remove that caregiver from service and send someone else. 
 
4.                  Are your Caregivers employees or independent contractors and are they bonded and insured? What pre-employment testing is done for your employees and what is done for training?  
___ Drug Testing   ___ Criminal background check   ___Motor Vehicle checks___ TB testing 
___ Personal and Business References   ___ Dementia Training ___ Initial training (what’s included)  
___ On-going training   ___ Workers Comp Insurance ___ Liability Insurance & Bonding provided  
 
At AdLife HomeCare, all Caregivers are bonded and insured and are employees, which means we take out all necessary taxes(federal and state, unemployment, FICA) and they are covered under our workers compensation which protects you from any liability or worries. They are thoroughly screened including all of the above and more (click on Caregivers on our Homepage for a full explanation of our 9 step hiring process!) AdLife HomeCare caregivers are uniquely qualified because they undergo training and are supervised by Registered Nurses. Training is performed upon hire and then routinely throughout the year.  We ensure that the Caregivers we send to your home are caring, qualified and reliable individuals. 
 
 5.                  What happens if the caregiver is late or doesn’t show up? What are your back-up procedures? 
___ Find someone else      ____ Back-up plan in place      ____ FREE Service    ____Telephony service
 
At AdLife HomeCare, we offer our clients a Quality Guarantee. If a caregiver fails to arrive at a client's home, we have a particular set of caregivers "on call" at all times. If that fails, we send our management staff, who are all trained and qualified. If all fails, well, you will probably fire us but if you decide to give us another chance, your next visit is FREE. Furthermore, we have a telephony system. The way it works is that a caregiver uses the client's phone to "clock in" upon arrival. If he/she doesn't, we are automatically notified by a text message sent to our cell phone. We then know that a client is in need of our back up plan.
 
6.                  Cost: 
___ What is the cost?    ____ Are there any hidden costs? ___Is there an assessment fee?
___ How do we pay?   ____Is there a deposit required?
 
AdLife HomeCare prices are very competitive and are generally charged by the hour. We bill every 2 weeks. We offer free in-home assessments so give us a call! We’d be happy to speak with you.
 
7.                  Who supervises the staff?
 
The staff at AdLife HomeCare are supervised by the owners of the company and by a Registered Nurse. They periodically make visits to the house while the Caregiver is there, to ensure that everything is going smoothly and reports this information back to the family.
 
8.                  How is communication with the family maintained?
      ___ Telephone   ___ Documentation Book
 
AdLife HomeCare not only keeps in contact with the family via phone, but we also have an exclusive “Client Care Plan” which is kept at the client's home. This binder serves as a communication tool for families and the Caregiver. There is a place in the binder for family (or the client) to write notes to the Caregiver and the Caregiver will document in the binder daily as to what occurred while they were there. The book also serves as a reference for Caregivers of who to notify in emergency, location of important documents, care needed, likes and dislikes, etc.
 
10.              What hours can I contact someone from the agency?
___ Monday through Friday   ___ All hours
 
Someone from AdLife HomeCare is available 24 hours a day. Just call the main number. Hopefully, we will be able to answer immediately. If not, leave a message and one of us will promptly return your call.
 
AdLife HomeCare:  Adding Quality of Life to Seniors At Home


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